Care Plan Terms

These terms apply to your monthly care plan with Stackwell Studios. They add to your Service Agreement. We host every site we build, and an active care plan is required to keep your site online.

1. What your plan includes.

• Essential, $79 a month: hosting, security monitoring, backups, bug fixes, and up to 30 minutes of edits each month.

• Growth, $149 a month: everything in Essential, up to 2 hours of edits each month, and a reply within 2 business days.

• Partner, $299 a month: everything in Growth, up to 5 hours of edits or small new features each month, a monthly report and call, and a reply by the next business day.

2. What counts as an edit. Changes to existing pages and features, such as text, photos, prices, hours and small layout adjustments. New pages, new features and redesigns are quoted separately unless your plan includes small new features.

3. Edit time. Included time is used within the month and does not carry over. If a request will go beyond your included time, we will tell you first and quote the extra work at our current hourly rate.

4. Billing. Your plan begins on your launch date and renews each month on the same date, charged automatically to your card on file. If a payment fails, we will notify you. If it is not resolved within 14 days, we may pause your plan and take your site offline until the balance is paid.

5. Changing or cancelling. You can change plans or cancel at any time through "Manage billing" in your portal or by writing to us. Cancelling stops future charges. Care plan payments are final and non-refundable. Your plan stays active through the end of the month you have paid for. We do not refund partial months.

6. If you cancel or miss a payment. Your site stays online only while your care plan is active.

• If you cancel, your site stays online through the end of the month you have paid for. It is then taken offline.

• If a payment is missed and not resolved within 14 days, your site is taken offline.

• While your site is offline, no one can visit it, and its features will not work. That includes bookings, payments and client logins.

• We do not delete your site or your account. As soon as your plan is active again and any past-due balance is paid, we bring your site back online.

• Hosting is provided only as part of a care plan. We do not transfer sites to other accounts or hosting providers.

7. Price changes. We may change plan prices with at least 30 days' written notice. You may cancel before the new price takes effect.

8. Support hours and replies. We reply during business hours, Monday to Friday, Eastern Time, within the time your plan states. We do not provide emergency or around-the-clock support.

9. What we cannot promise. Your site depends on outside services we do not control. We do not guarantee that your site will be available without interruption, and the limits on liability in your Service Agreement apply to your care plan.